30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason.

12-Month Warranty for Quality-Related Issues

● Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT with shipping fee sending to you on us. Please note: Any provided shipping labels must be used within 20 days of purchase.

● Requests from outside country of purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. 

● Requests for orders shipped internationally

We will take care of all quality-related issues with a FULL REFUND.  

For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process. Unauthorized reselling of  products is strictly prohibited.

FAQs:

1. What isn’t covered by the warranty?

● Purchases from unauthorized resellers ● Improperly operated devices ● Lost or stolen products ● Purchases made over 12 months ago (unless otherwise stated) ● Non quality-related issues (after 30 days of purchase) ● Free products

2. When does the warranty begin?

It begins the day you place your order.

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions. 

4. What is a valid proof of purchase?

● An Amazon order number or eBay username for a purchase made through Direct ● A dated sales receipt from an authorized  Reseller that shows a description of the product along with its price

5. What if I don’t have any proof of purchase?

● If you made your purchase through Direct, we may be able to locate your order using your email address, name or shipping address. ● If you made your purchase through an authorized  Reseller, you may contact the Reseller to see if they can provide a copy of your receipt. 

6. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.